||You will be representing a world-leading car manufacturer who requires Quality Analyst with foreign language abilities in order to address their expanding international markets for brand new models hitting the market right now. This organisation provides a contemporary working environment with a diverse team based in Bucharest, Romania.
While the agents provide navigational route assistance, assistance at the road side or within the vehicle, your job will be to support the agents. You will monitor and asses their answers and provide professional feedback. Some of your tasks might include:
• evaluate agents performance against specific standards
• provide feedback
• coach agents in order to improve performance
• conduct language assessments